Refund policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please review our Refund and Return Policy for all orders below.

1. Order Issues

If there is an issue with your order—such as a damaged product, printing error, or incorrect item—please contact us within 7 days of receiving your order. We’ll do our best to make it right by offering a replacement or a refund, depending on the situation.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described:

  • Contact us at @search.help@outlook.com with a clear photo of the item and a description of the issue.

  • Once verified, we will offer a replacement at no additional cost or issue a full refund.

3. Return Policy

Because all Printify products are made-to-order (custom-printed), we DO NOT accept returns for buyer’s remorse or incorrect sizing/orders placed in error. Please double-check your size, design, and shipping information before placing your order.

4. Refunds (if applicable)

Refunds are only issued under the following conditions:

  • The product was received damaged or with a print error.

  • The wrong product was shipped.

  • Your order was lost in transit (based on tracking information) and not delivered within 30 days.

Approved refunds will be processed back to your original payment method within 5–10 business days.

5. Lost Packages

If your package shows as delivered but you haven’t received it, please:

  • First check with neighbors, your local post office, or building management.

  • If still not found, contact us @search.help@outlook.com. We’ll investigate and work with Printify to find a solution.

If you have any questions or concerns, please don’t hesitate to contact us @search.help@outlook.com. 

We appreciate your support and understanding.